At GECAPPAREL, we want every customer to have a smooth and reliable shopping experience. This Refund & Cancellation Policy explains when you may cancel an order, request a refund, and what steps are required to process your request.
Website: gecapparel.store
Email: [email protected]
1. Order Cancellation
If you need to cancel your order, please contact our support team as soon as possible after placing the order.
Before Shipment
You may request cancellation before your order has been shipped.
If the cancellation is approved, we will cancel the order and arrange a refund to your original payment method where applicable.
After Shipment
Once your order has been shipped, cancellation may no longer be possible.
If you no longer want the product after shipment, you may need to receive the order and follow our Returns & Exchange Policy to request an eligible return.
2. How to Request a Cancellation
To request an order cancellation, contact:
Email: [email protected]
Please include:
- Your full name
- Order number
- Email address used to place the order
- Reason for cancellation
Our support team will review your request and confirm whether the order can still be cancelled.
3. Refund Eligibility
A refund may be available in circumstances such as:
- An order is cancelled before shipment and the cancellation is approved.
- You receive a damaged or defective product.
- You receive an incorrect product.
- An eligible return is approved under our Returns & Exchange Policy.
- We are unable to fulfill your order.
Refund eligibility may vary depending on the circumstances and applicable consumer protection laws.
4. Damaged or Defective Products
Please inspect your order when it arrives.
If your product arrives damaged or defective, contact us as soon as possible at [email protected].
To help us review your request, please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
After reviewing the information, we will provide appropriate instructions regarding a replacement, exchange, or refund where applicable.
5. Incorrect Products
If you receive a product that is different from the item you ordered, please contact our support team before returning it.
Once we verify the issue, we will provide instructions for the next steps and, where appropriate, arrange an exchange or refund.
6. Non-Refundable Situations
A refund may not be approved when:
- The product has been used, worn, washed, or altered.
- The product has been damaged after delivery through improper use.
- The return request falls outside the applicable return period.
- The item is missing required tags or has been returned in an unacceptable condition.
- The customer simply changes their mind after the applicable cancellation or return period.
These exclusions are subject to any mandatory consumer rights that apply to your purchase.
7. Refund Process
Once an eligible refund is approved, we will initiate the refund through the original payment method where possible.
The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.
GECAPPAREL cannot control processing times imposed by third-party financial institutions.
8. Shipping Costs
Shipping charges may not be refundable in every situation.
If a refund is related to an incorrect, damaged, defective, or otherwise qualifying order issue, we will review any applicable shipping costs and provide an appropriate resolution in accordance with applicable law.
For customer-requested returns, such as a change of mind or incorrect size selection, return shipping costs may be the customer’s responsibility.
9. Refund for Cancelled Orders
If your cancellation request is approved before shipment, we will process the applicable refund after cancellation is confirmed.
If your order has already been shipped, cancellation may not be possible. In such cases, please refer to our Returns & Exchange Policy for information about eligible returns.
10. Exchanges Instead of Refunds
Depending on the circumstances, we may offer an exchange instead of a refund, particularly when:
- The wrong size was received.
- The wrong product was sent.
- A product has a qualifying defect.
- The requested replacement is available.
Exchange availability depends on product stock.
11. Unauthorized Returns
Please contact our support team before sending any product back.
Returns sent without prior authorization or without the required order information may experience delays or may not be processed.
12. Changes to This Policy
GECAPPAREL may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be posted on this page along with a revised “Last Updated” date.
13. Your Legal Rights
Nothing in this Refund & Cancellation Policy is intended to limit or remove any rights you may have under applicable consumer protection laws.
Where applicable law provides mandatory rights regarding cancellations, refunds, returns, defective goods, or other consumer protections, those rights will continue to apply.
14. Contact Us
If you have questions about cancellations, refunds, or an existing order, please contact us:
GECAPPAREL
Website: gecapparel.store
Email: [email protected]
Our team is committed to handling refund and cancellation requests fairly and providing a clear, reliable shopping experience.