At GECAPPAREL, we want you to feel confident when shopping with us. If you receive an item that does not meet your expectations, we are happy to assist with eligible returns and exchanges.
This Returns & Exchange Policy explains the conditions and process for returning or exchanging products purchased through our website.
Website: gecapparel.store
Email: [email protected]
1. Return Period
You may request a return or exchange within 30 days of receiving your order.
To be eligible, your return request must be submitted within this period. Requests made after 30 days may not be accepted.
2. Return Eligibility
To qualify for a return or exchange, the product should generally meet the following conditions:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags and labels should remain attached.
- The item should be returned in its original packaging where possible.
- You must provide your order details or proof of purchase.
- The product must not have been damaged through improper use, washing, or handling.
For hygiene and safety reasons, certain products may not be eligible for return once used or worn.
3. Exchanges
If you receive an incorrect item, defective product, or the wrong size, please contact our support team as soon as possible.
Where an exchange is approved, we will provide instructions for returning the original item. Exchange availability may depend on product stock.
If the requested replacement is unavailable, we may offer an alternative solution, such as a refund where applicable.
4. Damaged or Defective Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or with a manufacturing issue, contact us promptly at [email protected].
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
- Any other relevant information requested by our support team
We will review the issue and provide the appropriate next steps.
5. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us before returning the product.
Once we verify the issue, we will provide return instructions and work with you toward an appropriate resolution.
Please do not send an item back without contacting our support team first, as unauthorized returns may not be processed.
6. Non-Returnable Items
Certain products may not be eligible for return or exchange, including items that:
- Have been worn or used
- Have been washed or altered
- Are missing original tags or labels
- Have been damaged after delivery through improper use
- Are returned after the applicable return period
- Cannot be resold because of their condition
Any applicable exceptions will be communicated by our support team.
7. Return Shipping
Return shipping arrangements may depend on the reason for the return.
If the return is due to an incorrect, damaged, or defective product, please contact us before shipping the item so we can review the situation and provide appropriate instructions.
For returns based on personal preference, such as choosing the wrong size or changing your mind, the customer may be responsible for applicable return shipping costs.
8. Refunds
Once we receive and inspect your returned product, we will notify you whether your return has been approved.
If approved, the refund will be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Shipping charges may not be refundable unless the return is related to an error, defect, or another situation where a refund of shipping costs is applicable.
9. Return Inspection
All returned products may be inspected before a return, exchange, or refund is approved.
If an item does not meet the eligibility requirements described in this policy, we may decline the return or exchange.
Products that have been worn, washed, altered, damaged, or returned without the required information may not qualify.
10. How to Request a Return or Exchange
To start a return or exchange, please contact us at:
Email: [email protected]
Please include:
Subject: Return/Exchange Request – [Order Number]
In your message, provide your order number, the product you wish to return or exchange, the reason for your request, and photographs if the item is damaged or defective.
Our support team will review your request and provide further instructions.
11. Important Information
Please wait for confirmation from our support team before sending your product back.
GECAPPAREL reserves the right to refuse returns or exchanges that do not meet the requirements of this policy or applicable consumer protection laws.
Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection or other laws.
12. Contact Us
If you have any questions about our Returns & Exchange Policy, please contact us:
GECAPPAREL
Website: gecapparel.store
Email: [email protected]
We are committed to making the return and exchange process as simple, transparent, and convenient as possible.